A Guide to Repairs

Marquee homes have a 12 month defect period with the developer that built your home. The 12 month period starts from the date that the property was handed over to Marquee Homes as complete. If any defects occur in home during this period, please contact us by emailing development@communitygateway.co.uk or calling 0800 953 0213 to check if Marquee Homes are able to assist.  Please be aware that some defects or repairs that you identify may be eligible for repair but may only be rectified at the end of the 12 month period. 

Upon expiry of the 12-month defect period. Marquee Homes and the contractor will carry out an inspection of your property. At this point any outstanding defects will be identified and the contractor will arrange to rectify them. 

 

PLEASE NOTE: After the 12 month inspection all newly identified repairs are the sole responsibility of the shared owner and Marquee Homes will no longer be able to assist. 

 

Initial Repair Period 

Certain leases allow for a 10 year ‘initial repair period’ starting from your lease start date, which applies if you own less than a 100% share in your home. (Please note - if your home is on the Bartle Fields development you are not eligible for the initial repair period, as the version of your lease does not include this provision).  In the initial repair period, Marquee Homes are responsible for the cost of essential repairs to: 

• the external fabric of the building 

• structural repairs to walls, floors, ceiling, and stairs inside the home 

 

These are limited to repairs not covered by the building warranty, defects period or any other guarantees. 

 

During the Initial Repair Period, you may apply for a contribution of up to £500 towards your costs for any qualifying general repairs and maintenance works required to your home. The work must be carried out by a Trustmark approved tradesperson or professional approved by Marquee Homes. We can approve or reject claims in a fair and consistent manner.  

General repairs and maintenance works include repairs to: 

• The supply of water, gas, electricity 

• Pipes and drainage 

• Sanitation (basins, sinks, baths and sanitary conveniences) 

• Space heating and water heating 

The allowance can NOT be used for fixtures/fittings and appliances for making use of the supply of water, gas, electricity (e.g. ovens, washing machines). 

Repairs costs over the allowance amount, or after the initial repair period has ended, are your sole responsibility. 

If you need to get work done to your home in an emergency, you may also claim retrospectively, as long as the repair is a valid repair and you have met all the relevant guidelines (Trustmark approved tradesperson). If you get work done in an emergency that did not meet the qualifying guidelines, you will be fully responsible for any cost. 

If you do not claim the full repairs allowance in one year, a maximum of one year’s allowance will roll over to the following year and examples of this can be seen below: 

  

Year	Repairs Allowance	Allowance claimed for repairs	Roll over to next year
1	£500	£0	£500
2	£1000	£750	£250
3	£750	£0	£500

 

To apply for a repairs contribution please contact us by calling 0800 953 0213 or complete the Shared ownership repairs reporting form and email it to  finance@communitygateway.co.uk. 

 

Maintaining your home and DIY 

During the first 12-months of your property being built we strongly recommend you do not decorate or make any amendments to the property until the 12-month inspection has been carried out as any changes may cover defects or are make any defects that arise unable to be rectified. 

It is the homeowner’s responsibility to maintain and care for the property, especially electrical and mechanical appliances. Please refer to user manuals for maintenance as faults occurring due to poor maintenance or misuse will void any manufacturer’s guarantee. Faulty white goods should be reported directly to the manufacturer. (See specific manuals.) Guarantees should be registered by the occupier at completion. 

You may notice minor cracking to internal plastered walls and ceilings. As the ‘initial occupation’ process occurs, and the home is lived in and heated, the building materials will shrink, which may cause small cracks to appear. This is very normal, and you should not be concerned. They can be filled and covered in the normal process of redecoration once the property has completed the ‘running-in’ process.